{"id":1622,"date":"2019-07-07T12:35:04","date_gmt":"2019-07-07T10:35:04","guid":{"rendered":"https:\/\/www.kaffeeform.com\/?page_id=1622"},"modified":"2022-04-13T16:29:25","modified_gmt":"2022-04-13T14:29:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kaffeeform.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_606034297\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n  <div class=\"banner has-hover header-banner\" id=\"banner-1818791533\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1875\" height=\"1185\" src=\"https:\/\/www.kaffeeform.com\/wp-content\/uploads\/2022\/01\/Kaffeeform_Refined_MaxManaviHuber_01.jpg\" class=\"bg attachment-original size-original\" alt=\"Kaffeeform Mood - Weducer Cup Refined cardamom\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1507504390\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h1 class=\"no-margin\">Frequently asked questions<\/h1>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1507504390 .text-inner {\n  padding: 30px 20px 0px 20px;\n}\n#text-box-1507504390 {\n  width: 90%;\n}\n#text-box-1507504390 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1507504390 {\n    width: 100%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1818791533 {\n  padding-top: 50%;\n  background-color: rgb(234, 231, 226);\n}\n#banner-1818791533 .banner-bg img {\n  object-position: 51% 62%;\n}\n@media (min-width:850px) {\n  #banner-1818791533 {\n    padding-top: 30%;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_606034297 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1772932962\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-center\"  id=\"row-834485690\">\n\n\n\t<div id=\"col-1853203972\" class=\"col hide-for-b2b medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><form class=\"search\" onSubmit=\"return false;\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Search for a question...\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><\/form><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-100\" data-item=\"hfaq-term-100\" data-id=\"term-100\">Company<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1825\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1825\"\r\n                data-id=\"post-1825\" \r\n                data-item=\"hfaq-post-1825\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I would like to work for or with Kaffeeform!<\/div><\/div><div id=\"accordion-content-post-1825\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1825\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Feel free to check out our <\/span><a href=\"https:\/\/www.kaffeeform.com\/en\/jobs\/\"><span style=\"font-weight: 400;\">Jobs page here<\/span><\/a><span style=\"font-weight: 400;\">. New positions are always posted there first.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1824\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1824\"\r\n                data-id=\"post-1824\" \r\n                data-item=\"hfaq-post-1824\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I have an exciting idea for a new product or project!<\/div><\/div><div id=\"accordion-content-post-1824\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1824\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">We have those too! Currently, we&#8217;re focusing on expanding Kaffeeform and have many exciting products and projects planned. Unfortunately, we&#8217;re unable to consider individual proposals and business ideas at the moment.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1823\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1823\"\r\n                data-id=\"post-1823\" \r\n                data-item=\"hfaq-post-1823\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How did the idea with the coffee grounds come about?<\/div><\/div><div id=\"accordion-content-post-1823\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1823\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">It was a long and exciting journey from the initial idea to the finished cup. You can learn more about the story of Kaffeeform <\/span><a href=\"https:\/\/www.kaffeeform.com\/en\/mission\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-99\" data-item=\"hfaq-term-99\" data-id=\"term-99\">Recycling<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-176403\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-176403\"\r\n                data-id=\"post-176403\" \r\n                data-item=\"hfaq-post-176403\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I recycle my coffee grounds with you?<\/div><\/div><div id=\"accordion-content-post-176403\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-176403\"\r\n                style=\"background:#FCFCFC;\">\n<p>Currently, our need for coffee grounds is well covered, so unfortunately, we cannot accept any additional. We want to continue sourcing the coffee grounds as locally as possible in Berlin and avoid long transport routes. If you have large quantities of coffee grounds to give away, you can still send us an email to service(at)kaffeeform.com so that we can consider you in the future.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1822\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1822\"\r\n                data-id=\"post-1822\" \r\n                data-item=\"hfaq-post-1822\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are Kaffeeform cups compostable?<\/div><\/div><div id=\"accordion-content-post-1822\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1822\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">No. Compostable according to EU standards and definition means that it decomposes by 90% within six months in a compost environment. Our products are designed for long-term use. They are durable and robust &#8211; good everyday companions that last a long time. Therefore, they do not decompose on their own and are not compostable.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1821\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1821\"\r\n                data-id=\"post-1821\" \r\n                data-item=\"hfaq-post-1821\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can Kaffeeform products be disposed of?<\/div><\/div><div id=\"accordion-content-post-1821\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1821\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Our products are designes to be reused. They are particularly robust and durable and are intended to bring joy for a long time. If you do want to part with them, you can dispose of them with household waste. The amount of CO2 released during thermal disposal corresponds to the amount bound during the plant&#8217;s growth.<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-98\" data-item=\"hfaq-term-98\" data-id=\"term-98\">Kaffeeform material &amp; ingredients<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1822\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1822\"\r\n                data-id=\"post-1822\" \r\n                data-item=\"hfaq-post-1822\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are Kaffeeform cups compostable?<\/div><\/div><div id=\"accordion-content-post-1822\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1822\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">No. Compostable according to EU standards and definition means that it decomposes by 90% within six months in a compost environment. Our products are designed for long-term use. They are durable and robust &#8211; good everyday companions that last a long time. Therefore, they do not decompose on their own and are not compostable.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1800\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1800\"\r\n                data-id=\"post-1800\" \r\n                data-item=\"hfaq-post-1800\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are Kaffeeform products vegan and cruelty-free?<\/div><\/div><div id=\"accordion-content-post-1800\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1800\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Yes. All of our materials are plant-based. The manufacturing process is also free from animal products and animal testing. Thus, our products are vegan.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1799\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1799\"\r\n                data-id=\"post-1799\" \r\n                data-item=\"hfaq-post-1799\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do Kaffeeform products contain melamine resin or BPA?<\/div><\/div><div id=\"accordion-content-post-1799\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1799\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">No. Our materials and products are free from melamine resin, BPA, formaldehyde, and other plasticizers.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1798\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1798\"\r\n                data-id=\"post-1798\" \r\n                data-item=\"hfaq-post-1798\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What are biopolymers or plant-based polymers?<\/div><\/div><div id=\"accordion-content-post-1798\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1798\"\r\n                style=\"background:#FCFCFC;\"><p>The walls of all plant cells are made of biopolymers, which makes them the most common organic compound on earth. These long-chain molecular compounds can be readily shaped and therefore offer a future-orientated alternative in the age of petroleum-based plastics.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1797\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1797\"\r\n                data-id=\"post-1797\" \r\n                data-item=\"hfaq-post-1797\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do your products or packaging contain plastic?<\/div><\/div><div id=\"accordion-content-post-1797\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1797\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Our materials and packaging are free from fossil-based plastics. For our materials we use bioplastics with a recycling component. Our packaging is made of cardboard, so it does not contain plastic and is fully recyclable.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1627\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1627\"\r\n                data-id=\"post-1627\" \r\n                data-item=\"hfaq-post-1627\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What are the Weducer Cups made of?<\/div><\/div><div id=\"accordion-content-post-1627\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1627\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Our Weducer Cups Essential are made from plant-based polymers and recycled wood fibers. Our double-walled Weducer Cups (250ml \/ 350ml) additionally contain recycled coffee grounds. In general, this is referred to as a bioplastic with a recycling component. We do <strong>not<\/strong> use melamine resin, BPA, formaldehyde, or other plasticizers in our materials.<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-97\" data-item=\"hfaq-term-97\" data-id=\"term-97\">Kaffeeform production<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-176403\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-176403\"\r\n                data-id=\"post-176403\" \r\n                data-item=\"hfaq-post-176403\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I recycle my coffee grounds with you?<\/div><\/div><div id=\"accordion-content-post-176403\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-176403\"\r\n                style=\"background:#FCFCFC;\">\n<p>Currently, our need for coffee grounds is well covered, so unfortunately, we cannot accept any additional. We want to continue sourcing the coffee grounds as locally as possible in Berlin and avoid long transport routes. If you have large quantities of coffee grounds to give away, you can still send us an email to service(at)kaffeeform.com so that we can consider you in the future.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1814\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1814\"\r\n                data-id=\"post-1814\" \r\n                data-item=\"hfaq-post-1814\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Kaffeeform describes itself as a social enterprise. What does that mean?<\/div><\/div><div id=\"accordion-content-post-1814\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1814\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Our company works closely with local partners such as a social workshop for people with disabilities, a bicycle courier collective, and a social printing company. We operate externally and internally as socially, fairly, and transparently as possible.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1813\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1813\"\r\n                data-id=\"post-1813\" \r\n                data-item=\"hfaq-post-1813\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Where are Kaffeeform products manufactured?<\/div><\/div><div id=\"accordion-content-post-1813\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1813\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">All Kaffeeform products are entirely produced in Germany. The production process is carried out in collaboration with workshops and small businesses in Berlin and Germany. We focus on green, short routes and strengthen local structures. Designed in Berlin, Made in Germany.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1812\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1812\"\r\n                data-id=\"post-1812\" \r\n                data-item=\"hfaq-post-1812\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Where do the coffee grounds come from?<\/div><\/div><div id=\"accordion-content-post-1812\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1812\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">We collect the coffee grounds from local partners and selected cafes in Berlin with the help of a bicycle collective. We pay special attention to the origin of the coffee and ensure fair, social, and transparent cooperation with farmers and traders.<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-96\" data-item=\"hfaq-term-96\" data-id=\"term-96\">Kaffeeform products<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-176405\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-176405\"\r\n                data-id=\"post-176405\" \r\n                data-item=\"hfaq-post-176405\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How long do the cups keep my drink warm?<\/div><\/div><div id=\"accordion-content-post-176405\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-176405\"\r\n                style=\"background:#FCFCFC;\">\n<p>In our single-walled Weducer Cups Essential, hot drinks remain pleasantly warm for about one hour. In our double-walled Weducer Cups (350ml and 250ml), hot drinks stay warm for about an hour and a half due to their better insulating properties.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1819\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1819\"\r\n                data-id=\"post-1819\" \r\n                data-item=\"hfaq-post-1819\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">My Weducer Cup is leaking. What now?<\/div><\/div><div id=\"accordion-content-post-1819\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1819\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Your lid or cap is not sealing properly, and coffee is leaking from the rim? Then please check the following points first:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Is there a sealing ring in the lid? If not, we&#8217;re happy to send you one (email to service(at)kaffeeform.com). Is the sealing ring positioned correctly? Ensure it&#8217;s not twisted.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Initially, it may take a few attempts to get the lid properly closed. Try it over the sink first. Place the lid straight, i.e., horizontally, on the cup. Turn it to the left counterclockwise until it clicks. Only then screw the lid tightly to the right clockwise.<br \/>\nPlease find a video instruction below:<\/p>\n<p><\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Weducer Cup Demo - Screw on the lids correctly\" src=\"https:\/\/player.vimeo.com\/video\/946257834?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" width=\"800\" height=\"450\" frameborder=\"0\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">If it&#8217;s still leaking, feel free to contact service(at)kaffeeform.com, and we&#8217;ll replace your lid. You have a double-walled cup, and it&#8217;s leaking or falling apart at the seam? Please also contact service(at)kaffeeform.com, and we&#8217;ll replace your cup.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1817\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1817\"\r\n                data-id=\"post-1817\" \r\n                data-item=\"hfaq-post-1817\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is the Weducer Cup fully sealable? What lids are included?<\/div><\/div><div id=\"accordion-content-post-1817\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1817\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">The Weducer Cup comes with two lids since March 2024: a drinking lid and a fully closing lid (Weducer Cap). This makes your cup even more versatile for everyday use. If a lid is missing, feel free to contact service(at)kaffeeform.com.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1816\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1816\"\r\n                data-id=\"post-1816\" \r\n                data-item=\"hfaq-post-1816\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do the Weducer Cups get very hot?<\/div><\/div><div id=\"accordion-content-post-1816\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1816\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">With our Weducer Cup Essential, the walls of the cup can get a bit warm. We recommend holding the cup on the bottom for hot drinks, where the material is thicker. Our double-walled Weducer Cups (250ml and 350ml) are well insulated, so the walls don\u2019t really get warm.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1815\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1815\"\r\n                data-id=\"post-1815\" \r\n                data-item=\"hfaq-post-1815\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are Kaffeeform cups food-safe?<\/div><\/div><div id=\"accordion-content-post-1815\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1815\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Of course. Our products have been tested in an independent laboratory and comply with the strict guidelines of EU food regulations. They do not contain any harmful substances such as melamine resins, BPA, or formaldehyde.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1803\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1803\"\r\n                data-id=\"post-1803\" \r\n                data-item=\"hfaq-post-1803\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are Kaffeeform cups dishwasher safe?<\/div><\/div><div id=\"accordion-content-post-1803\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1803\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Our cups are dishwasher-friendly, but we recommend hand washing. Since our products are made from natural materials, frequent washing in the dishwasher may cause them to roughen or color might fade over time. However, this is entirely harmless.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1802\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1802\"\r\n                data-id=\"post-1802\" \r\n                data-item=\"hfaq-post-1802\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are Kaffeeform cups microwave safe?<\/div><\/div><div id=\"accordion-content-post-1802\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1802\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">No. Since our materials are made from natural composites, we do not recommend heating the cups in the microwave.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1801\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1801\"\r\n                data-id=\"post-1801\" \r\n                data-item=\"hfaq-post-1801\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How do I care for my Weducer Cup?<\/div><\/div><div id=\"accordion-content-post-1801\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1801\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Our recommendation is to briefly wash the cups by hand with a soft sponge and natural detergent.<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-95\" data-item=\"hfaq-term-95\" data-id=\"term-95\">Order &amp; delivery<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-132238\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-132238\"\r\n                data-id=\"post-132238\" \r\n                data-item=\"hfaq-post-132238\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is there a Kaffeeform coupon or discount code?<\/div><\/div><div id=\"accordion-content-post-132238\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-132238\"\r\n                style=\"background:#FCFCFC;\">\n<p>For very special occasions, we sometimes offer coupon or discount codes. You can enter these in the shopping cart and confirm with &#8220;Enter&#8221;, and the amount will be deducted directly.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1811\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1811\"\r\n                data-id=\"post-1811\" \r\n                data-item=\"hfaq-post-1811\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">The ordered products do not meet my expectations. Can I return them?<\/div><\/div><div id=\"accordion-content-post-1811\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1811\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">Please send us an email with your return request to service(at)kaffeeform.com. Within Germany, we&#8217;ll send you a DHL return label and a return form. Please return the package to us via a DHL parcel shop. Once we receive the complete order, we&#8217;ll refund the full purchase amount.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Outside Germany, we kindly ask you to return the goods to us independently.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1810\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1810\"\r\n                data-id=\"post-1810\" \r\n                data-item=\"hfaq-post-1810\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Where is my parcel?<\/div><\/div><div id=\"accordion-content-post-1810\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1810\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">You should have received an email from the shipping service provider (DHL or UPS) with your tracking number, so you can easily track your shipment. If you haven&#8217;t received it, please contact service(at)kaffeeform.com.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1809\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1809\"\r\n                data-id=\"post-1809\" \r\n                data-item=\"hfaq-post-1809\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How long does it take to receive my order?<\/div><\/div><div id=\"accordion-content-post-1809\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1809\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">We deliver within 2\u20133 working days within Germany, while internationally, the standard delivery time is 4\u201310 working days. Delivery is carried out by DHL or UPS depending on the destination. <a href=\"https:\/\/www.kaffeeform.com\/en\/orders-shipping\/\">Learn more.<\/a><\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1807\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1807\"\r\n                data-id=\"post-1807\" \r\n                data-item=\"hfaq-post-1807\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What are the shipping costs?<\/div><\/div><div id=\"accordion-content-post-1807\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1807\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">You can find information about <\/span><a href=\"https:\/\/www.kaffeeform.com\/en\/orders-shipping\/\"><span style=\"font-weight: 400;\">shipping costs here<\/span><\/a><span style=\"font-weight: 400;\">. The delivery costs will also be displayed in the shopping cart once you&#8217;ve entered your address.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1806\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1806\"\r\n                data-id=\"post-1806\" \r\n                data-item=\"hfaq-post-1806\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What payment methods can I choose?<\/div><\/div><div id=\"accordion-content-post-1806\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1806\"\r\n                style=\"background:#FCFCFC;\"><p><span style=\"font-weight: 400;\">We offer PayPal, VISA, Mastercard, Apple Pay, Klarna, and bank transfer as payment methods in our shop.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1804\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1804\"\r\n                data-id=\"post-1804\" \r\n                data-item=\"hfaq-post-1804\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Where can I buy Kaffeeform products?<\/div><\/div><div id=\"accordion-content-post-1804\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1804\"\r\n                style=\"background:#FCFCFC;\"><p>Preferably <span style=\"font-weight: 400;\">directly from our <\/span><a href=\"https:\/\/www.kaffeeform.com\/en\/shop\/\"><span style=\"font-weight: 400;\">webshop <\/span><\/a><span style=\"font-weight: 400;\">(please find our <a href=\"https:\/\/www.kaffeeform.com\/en\/orders-shipping\/\">delivery destinations here<\/a>) or from a Kaffeeform partner. Here&#8217;s where to find <\/span><a href=\"https:\/\/www.kaffeeform.com\/en\/store-locator\/\"><span style=\"font-weight: 400;\">cafes and shops<\/span><\/a><span style=\"font-weight: 400;\"> selling our products.<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1853203972 > .col-inner {\n  padding: 30px 20px 30px 20px;\n}\n@media (min-width:550px) {\n  #col-1853203972 > .col-inner {\n    padding: 45px 30px 45px 30px;\n  }\n}\n@media (min-width:850px) {\n  #col-1853203972 > .col-inner {\n    padding: 60px 40px 60px 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1772932962 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(255, 208, 182);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":149881,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1622","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/pages\/1622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/comments?post=1622"}],"version-history":[{"count":2,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/pages\/1622\/revisions"}],"predecessor-version":[{"id":146980,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/pages\/1622\/revisions\/146980"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/media\/149881"}],"wp:attachment":[{"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/media?parent=1622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}