{"id":1847,"date":"2019-07-17T10:26:11","date_gmt":"2019-07-17T08:26:11","guid":{"rendered":"https:\/\/www.kaffeeform.com\/b2b\/business-customer-faq\/"},"modified":"2022-01-28T13:58:56","modified_gmt":"2022-01-28T12:58:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kaffeeform.com\/en\/b2b\/faq\/","title":{"rendered":"Business Customer FAQ"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1126289577\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n  <div class=\"banner has-hover header-banner\" id=\"banner-800664614\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1000\" src=\"https:\/\/www.kaffeeform.com\/wp-content\/uploads\/2022\/01\/Kaffeeform_Boxclosed.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1984029390\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h1 class=\"no-margin\">Business Customer FAQ<\/h1>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1984029390 .text-inner {\n  padding: 30px 20px 0px 20px;\n}\n#text-box-1984029390 {\n  width: 90%;\n}\n#text-box-1984029390 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1984029390 {\n    width: 100%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-800664614 {\n  padding-top: 50%;\n  background-color: rgb(234, 231, 226);\n}\n#banner-800664614 .banner-bg img {\n  object-position: 58% 100%;\n}\n@media (min-width:850px) {\n  #banner-800664614 {\n    padding-top: 30%;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1126289577 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_59693333\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-center\"  id=\"row-2134440578\">\n\n\n\t<div id=\"col-2137454693\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><form class=\"search\" onSubmit=\"return false;\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Search for a question...\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><\/form><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-1827\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1827\"\r\n                data-id=\"post-1827\" \r\n                data-item=\"hfaq-post-1827\" data-slug=\"can-i-print-the-logo-of-my-coffee-shop-shop-or-company-on-the-weducer-cup\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I print the logo of my coffee shop, shop or company on the Weducer Cup?<\/div><\/div><div id=\"accordion-content-post-1827\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1827\"\r\n                style=\"background:#FCFCFC;\"><p>We offer business clients personalised editions as ideal gifts for customers, employees or partners. Further information and branding can be requested directly <strong><a href=\"https:\/\/www.kaffeeform.com\/en\/b2b\/\">here<\/a><\/strong>. <\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4072\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4072\"\r\n                data-id=\"post-4072\" \r\n                data-item=\"hfaq-post-4072\" data-slug=\"is-it-possible-to-get-a-sample-of-your-products\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is it possible to get a sample of your products?<\/div><\/div><div id=\"accordion-content-post-4072\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4072\"\r\n                style=\"background:#FCFCFC;\"><p>As authorised Kaffeeform partner you can order samples directly in your Business Account. Apply or register <strong><a href=\"https:\/\/www.kaffeeform.com\/en\/b2b\/\" data-wplink-edit=\"true\">here<\/a><\/strong>.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4073\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4073\"\r\n                data-id=\"post-4073\" \r\n                data-item=\"hfaq-post-4073\" data-slug=\"it-there-a-minimum-order-quantity\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">It there a minimum order quantity?<\/div><\/div><div id=\"accordion-content-post-4073\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4073\"\r\n                style=\"background:#FCFCFC;\"><p>Our MOQ for regular product is 20 pieces \/ product, and 100 pieces for branded editions. <a href=\"https:\/\/www.kaffeeform.com\/en\/b2b\/\">See our conditions for business partners here<\/a>.&nbsp;<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4074\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4074\"\r\n                data-id=\"post-4074\" \r\n                data-item=\"hfaq-post-4074\" data-slug=\"what-are-the-shipping-costs-2\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What are the shipping costs?<\/div><\/div><div id=\"accordion-content-post-4074\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4074\"\r\n                style=\"background:#FCFCFC;\"><p>The shipping costs for our business partnerns are staggered by weight and destination country and depend on the order size. We offer free shipping from a net goods value of 360 \u20ac (Germany) \/ 530 \u20ac (Europe \u2013 country group <span class=\"s1\">\u2160<\/span>).<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4075\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4075\"\r\n                data-id=\"post-4075\" \r\n                data-item=\"hfaq-post-4075\" data-slug=\"how-much-does-a-personalised-edition-cost-how-long-does-it-take-to-produce\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How much does a personalised edition cost? How long does it take to produce?<\/div><\/div><div id=\"accordion-content-post-4075\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4075\"\r\n                style=\"background:#FCFCFC;\"><p>We are happy to provide more information on branded products based on your <strong><a href=\"https:\/\/www.kaffeeform.com\/en\/b2b\/\">inquiry<\/a><\/strong>. <\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4076\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4076\"\r\n                data-id=\"post-4076\" \r\n                data-item=\"hfaq-post-4076\" data-slug=\"i-already-sell-kaffeeform-products-how-can-i-more\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I already sell Kaffeeform products. How can I more?<\/div><\/div><div id=\"accordion-content-post-4076\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4076\"\r\n                style=\"background:#FCFCFC;\"><p>Products can also be reordered directly in the B2B area. Apply or register <strong><a href=\"https:\/\/www.kaffeeform.com\/en\/b2b\/\">here<\/a><\/strong>.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4078\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4078\"\r\n                data-id=\"post-4078\" \r\n                data-item=\"hfaq-post-4078\" data-slug=\"i-am-already-selling-kaffeeform-products-how-do-i-point-this-out-to-my-customers\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I am already selling Kaffeeform products. How do I point this out to my customers?<\/div><\/div><div id=\"accordion-content-post-4078\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4078\"\r\n                style=\"background:#FCFCFC;\"><p>Advertising materials such as postcards, brochures or information sheets are available soon in the online Business account.&nbsp;<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4079\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4079\"\r\n                data-id=\"post-4079\" \r\n                data-item=\"hfaq-post-4079\" data-slug=\"are-there-recommended-retail-prices\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are there recommended retail prices?<\/div><\/div><div id=\"accordion-content-post-4079\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4079\"\r\n                style=\"background:#FCFCFC;\"><p>We recommend the prices in our webshop as RRP for end customers.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4081\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4081\"\r\n                data-id=\"post-4081\" \r\n                data-item=\"hfaq-post-4081\" data-slug=\"must-the-entire-kaffeeform-range-be-offered-for-sale\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Must the entire Kaffeeform range be offered for sale?<\/div><\/div><div id=\"accordion-content-post-4081\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4081\"\r\n                style=\"background:#FCFCFC;\"><p>No, you are free to select the products you want to offer for sale.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4082\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4082\"\r\n                data-id=\"post-4082\" \r\n                data-item=\"hfaq-post-4082\" data-slug=\"can-i-use-kaffeeform-cups-in-my-cafe-or-restaurant\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I use Kaffeeform cups in my cafe or restaurant?<\/div><\/div><div id=\"accordion-content-post-4082\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4082\"\r\n                style=\"background:#FCFCFC;\"><p>Kaffeeform products are initially intended for home use and tailored to the needs of end consumers. Our cups are also available for use in cafes and restaurants. They are dishwasher-safe and heat-resistant. We would like to point out that Kaffeeform cups are a natural product and can easily fade or roughen on the surface under high-intensity usage in catering after 1-2 years. However, this does not compromise functionality, safety or consumer enjoyment.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4083\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4083\"\r\n                data-id=\"post-4083\" \r\n                data-item=\"hfaq-post-4083\" data-slug=\"does-kaffeeform-also-supply-to-business-partners-outside-the-eu\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Does Kaffeeform also supply to business partners outside Europe?<\/div><\/div><div id=\"accordion-content-post-4083\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4083\"\r\n                style=\"background:#FCFCFC;\"><p>Unfortunately, we are currently unable to sell to, liaise or form partnerships with companies outside the European Economic Area (EEA), Switzerland and the&nbsp;United Kingdom.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4085\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4085\"\r\n                data-id=\"post-4085\" \r\n                data-item=\"hfaq-post-4085\" data-slug=\"i-have-an-idea-about-how-to-use-coffee-grounds-and-am-interested-in-cooperating-in-a-joint-project\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I have an idea about how to use coffee grounds and am interested in cooperating in a joint project.<\/div><\/div><div id=\"accordion-content-post-4085\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4085\"\r\n                style=\"background:#FCFCFC;\"><p>At the moment we are concentrating on expanding<br \/>\nKaffeeform and have many exciting products and projects in the pipeline. Unfortunately, we are currently unable to respond to individual suggestions and business ideas.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4086\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4086\"\r\n                data-id=\"post-4086\" \r\n                data-item=\"hfaq-post-4086\" data-slug=\"is-it-possible-to-get-coffee-form-cups-from-the-coffee-grounds-produced-by-your-own-company-we-like-to-supply-you-with-our-companys-very-own-coffee-grounds\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is it possible to get coffee form cups from the coffee grounds produced by your own company?  \/\/ We like to supply you with our company\u2019s very own coffee grounds.<\/div><\/div><div id=\"accordion-content-post-4086\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4086\"\r\n                style=\"background:#FCFCFC;\"><p>We use short, green ways to minimise the ecological footprint of our production. That&#8217;s why we liaise with selected cafes and partners in Berlin and transport the coffee grounds with a bicycle fleet directly to production facilities. The coffee grounds that we use meet our strict standards for supreme quality alongside transparent origin and production. We currently do not need extra coffee grounds originating from elsewhere for our production.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-132252\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-132252\"\r\n                data-id=\"post-132252\" \r\n                data-item=\"hfaq-post-132252\" data-slug=\"do-you-have-product-images-we-can-use\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you have product images we can use?<\/div><\/div><div id=\"accordion-content-post-132252\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-132252\"\r\n                style=\"background:#FCFCFC;\">\n<p>Of course! You can download high res product and lifestyle images, product descriptions and further information about our material and us in your personal business account. Feel free to use our content for your online shop or marketing purposes, please credit Kaffeeform. <a href=\"https:\/\/www.kaffeeform.com\/en\/digital-sales-kit\/\">Here is a download shortlink<\/a>.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-132265\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-132265\"\r\n                data-id=\"post-132265\" \r\n                data-item=\"hfaq-post-132265\" data-slug=\"can-i-sell-your-products-in-my-online-shop\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I sell your products in my online shop?<\/div><\/div><div id=\"accordion-content-post-132265\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-132265\"\r\n                style=\"background:#FCFCFC;\">\n<p>Of course. But please only in your own web shop or eCommerce, and only to private customers in the European Economic Area, plus Switzerland and United Kingdom. Resale through other external platforms (as Amazon, eBay) is strictly prohibited.Please see our RRP for a fair pricing structure, and name Kaffeeform in all communications and product descriptions. Thanks! <\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2137454693 > .col-inner {\n  padding: 30px 20px 30px 20px;\n}\n@media (min-width:550px) {\n  #col-2137454693 > .col-inner {\n    padding: 45px 30px 45px 30px;\n  }\n}\n@media (min-width:850px) {\n  #col-2137454693 > .col-inner {\n    padding: 60px 40px 60px 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_59693333 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(255, 208, 182);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1738,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1847","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/pages\/1847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/comments?post=1847"}],"version-history":[{"count":3,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/pages\/1847\/revisions"}],"predecessor-version":[{"id":145992,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/pages\/1847\/revisions\/145992"}],"up":[{"embeddable":true,"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/pages\/1738"}],"wp:attachment":[{"href":"https:\/\/www.kaffeeform.com\/en\/wp-json\/wp\/v2\/media?parent=1847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}