Order & delivery

  • The ordered products do not meet my expectations. Can I return them?

    Please send us a short email to service@kaffeeform.com and we will send you a return slip and GLS return label. Send the package back to us via a GLS parcel shop. After receipt of the complete order, we will refund you the full purchase amount.

  • Where is my parcel?

    The consignment note from GLS includes a tracking number that allows you to track your parcel.

  • How long before I receive my order?

    Within Germany, we deliver within 2-4 working days; usual delivery time to overseas is 3-10 days. Find out more

  • What are the shipping costs?

    Shipping costs for consumer are € 3.95 within Germany and € 7.50 to Switzerland and other EU countries. Shipping within Germany is free from an order value of € 50 and within the EU from € 100. Find out more

  • Which payment methods can I choose from?

    In our shop we offer payment with PayPal, Amazon Pay, Visa, Mastercard, Apple Pay, direct debit and bank transfer.

  • Where can I buy Kaffeeform products?

    Preferably directly in our webshop or from a partner; this link takes you to the Cafes and Shops.

  • Kaffeeform products

  • Can I buy the Weducer Cup with the fully closing Cap?

    Our Weducer Cup is available in the classic design with the standard drinking lid. To fully close it you can purchase the new Weducer Cap here. 

  • How long can I use my Kaffeeform products for?

    The cups have been designed to last well and provide many years of enjoyment. Even if the material wears off a bit or roughens through frequent use, no harmful particles are released.

  • My Weducer Cup tends to leaks. What to do?

    The reusable coffee cup is not fully water-tight on top because of the drinking opening. If it leaks on the rim however, drop us a mail at service (at) kaffeeform.com and we will send you a new sealing ring free of charge.

  • Why can’t the Weducer Cup be fully closed?

    Our reusable Weducer Cup has been designed to enjoy your coffee on the go and to replace disposable cups. To seal it completely you can purchase our new Cap here to fully close your Weducer Cup. No more leaking and dripping – cap your Cup and off you go! 

  • Do the Weducer Cup and the cups get very hot? Can I also fill them with hot water?

    Due to the good insulating properties of the Kaffeeform material and the thick cup walls, the cups can fairly warm on the outside but not hot. And of course, this will keep your tea warmer as well!

  • Are Kaffeeform cups food-safe?

    Yes, all products have been tested in an independent laboratory in compliance with to EU food law regulations.

  • Are Kaffeeform cups dishwasher-safe?

    Yes, they are. Because they are made of natural materials, they may bleach out a bit over time with frequent dish-washing, but this will not damage them.

  • Are Kaffeeform cups safe for use in the microwave?

    No. Since coffee consists of natural composites, we recommend that you do not heat the cups in the microwave.

  • How do I care for my Kaffeeform cup?

    We recommend rinsing the cups by hand using a soft sponge and natural detergent. But they are also dishwasher safe.

  • Kaffeeform production

  • Kaffeeform describes itself as a social enterprise. What does that mean?

    Our company works together closely with local partners such as a social workshop, a bicycle courier collective and a social printing company. We work as socially, fairly and transparently as possible; both internally and externally.

  • Where are Kaffeeform products manufactured?

    All coffee form products are produced entirely in Germany. The production process takes place in cooperation with workshops and small companies in Berlin and the rest of Germany. Many steps are executed completely by hand. We focus on short green routes and are keen to strengthen local structures. Designed in Berlin, Made in Germany.

  • Where do the coffee grounds come from?

    We collect the coffee grounds from local partners and cafés in Berlin, paying special attention to origin as well as fair, social and transparent cooperation with farmers and traders.

  • Kaffeeform material & ingredients

  • What are Kaffeeform cups made of?

    Kaffeeform is a new composite material consisting of coffee grounds, biopolymers, starch, cellulose, wood, natural resins, waxes and oils. The innovative material is based on renewable raw materials and is free from binding agents with a crude oil base.

  • Are Kaffeeform products vegan and cruelty-free?

    The Kaffeeform material and all our products are completely plant-based, and the manufacturing process is also free from animal products and thus vegan.

  • Do Kaffeeform products contain melamine resin?

    No, our material and all our products are free of melamine resin and formaldehyde.

  • What are biopolymers?

    The walls of all plant cells are made of biopolymers, which makes them the most common organic compound on earth. These long-chain molecular compounds can be readily shaped and therefore offer a future-orientated alternative in the age of petroleum-based plastics.

  • Do your products or packaging contain plastic?

    Our Kaffeeform material and our packaging are free from fossil plastics.

  • Recycling

  • Are Kaffeeform cups compostable? How long do they take to decompose?

    Kaffeeform stands for durable products with the aim of reduce waste and disposable products. The material has been designed to be exceptionally durable and sturdy. Kaffeeform products therefore do not decompose by themselves and cannot be composted.

  • How can Kaffeeform products be disposed of?

    Our products are not disposable. They are both highly sturdy and durable and should provide consumers with lasting enjoyment. If you do want to part with them, you can dispose of the cups with household waste. If you return the cups to us, they can be broken down into small pieces, thereby yielding new material. And so the cycle closes.

  • Company

  • I would like to work for or with Kaffeeform!

    Unfortunately, we currently have no open positions. We are a small team and want to continue to grow, maybe even together! On our channels, we also provide information on new job offers and similar.

  • I have an exciting idea for a new product or project!

    We have them too! At the moment we are concentrating on expanding Kaffeeform and have many exciting products and projects in the pipeline. Unfortunately, we are currently unable to respond to individual suggestions and business ideas.

  • How did the idea with the coffee grounds come about?

    It has been a long and exciting journey from the first idea conceived to the finished cup. Find out more about the here.