Orders & Shipping

After ordering you will receive a confirmation email with information on payment, item availability and delivery times. After receipt of payment, your order will be processed and forwarded to the parcel service for shipment. After the order has been forwarded to DHL or UPS you will receive further information about shipping and tracking by email. Within Germany 2-3 working days, within the EU 3-6 working days and outside the EU 6-12 working days. All shipments are insured up to a value of 500 €.

Shipping country	Shipping costs	Free shipping
Germany	3,90 €	for orders of € 50 or above
Europe – country group Ⅰ	5,90 €	for orders of € 100 or above
Europe – country group ⅠⅠ	9,90 €	no free shipping
International shipping	up to 0,2 kg: 9,90 €	no free shipping
	up to 0,6 kg: 14,90 €
	up to 2,4 kg: 40,00 €

We currently ship to the following countries

• Germany (DHL)
• Europe – country group Ⅰ (UPS): Austria, Belgium, Czech Republic, Denmark, Finland, France, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovenia, Sweden, Switzerland, Spain
• Europe – country group Ⅱ (UPS): Bulgaria, Estonia, Greece, Latvia, Liechtenstein, Lithuania, Malta, Romania, Slovakia, Hungary, United Kingdom
• International Shipping (DHL Premium): China, Japan, South Korea, United Arab Emirates, Saudi Arabia, Canada, USA, Mexico, Australia, Georgia, Egypt, Turkey, Israel, Singapore, Oman, Kuwait, Indonesia, Vietnam, Hong Kong, Brazil

Customs, Clearance & Duties Fees

For international shipping customs, clearance and duties fees may occur. The cost of any customs, clearance or duties fees must be paid for by the customer.

For any queries on international shipping, please contact service (at ) kaffeeform.com.

Returns

Kaffeeform products are designed to be robust and durable companions. However, if you are not satisfied you can send back your order. Write us a short message to service (at) kaffeeform.com and we will send you a return slip and return label. Please enclose the return slip with the shipment, stick the return label on the package and return the package to us through the respective shipping company. Upon complete receipt of the order we will refund you the full purchase amount. If you paid by bank transfer, we will need the exact bank details (IBAN) to refund the payment.

International & EU Returns: Returns outside of Germany must be paid for by the customer. If you are sending your product back from outside of the EU, please clearly mark the parcel as a ‘Customer Return’. Otherwise, the return will be charged import duties and this fee will be deducted from your refund.